Last updated: September 2025

Tyne Doors (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.tynedoors.co.uk, contact us, or place an order.

We may collect the following types of personal information when you use our services:

• Contact details – name, email address, phone number, delivery address.
   
• Order information – details of your kitchen door orders, quotes, and payments.
   
• Communication data – records of enquiries via email, phone, or our website forms.
   
• Technical data – IP address, browser type, and cookies when you visit our site.
   

We use your personal data for:

• Processing quotes and fulfilling your orders.
   
• Communicating with you about your enquiry, order, or delivery.
   
• Improving our website, products, and customer service.
   
• Sending you relevant marketing emails or offers (you can unsubscribe at any time).
   
• Meeting legal and accounting obligations.
   

We only share your data with trusted third parties when necessary, such as:

• Delivery partners – to deliver your kitchen doors and accessories.
   
• Payment providers – to securely process payments.
   
• Professional service providers – such as IT and website support.
   
• Analytics providers – including Google Analytics and Facebook Pixel.
   

We never sell your personal information to third parties.

Our website uses cookies and similar technologies to:

• Improve your browsing experience.
   
• Analyse site performance and usage.
   
• Deliver relevant advertising via Google and Facebook.
   

You can manage or disable cookies in your browser settings.

If you provide your consent, we may send you marketing emails about our products, offers, and services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

We keep your personal data only as long as necessary:

• Customer records: up to 6 years for legal and accounting purposes.
   
• Marketing data: until you withdraw consent.
   

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate information.
   
• Request deletion of your data (where legally possible).
   
• Object to or restrict processing of your data.
   
• Withdraw consent for marketing communications.
   

To exercise these rights, please contact us at sales@tynedoors.co.uk.

We take appropriate measures to keep your personal data safe, including secure systems, encryption where necessary, and restricted staff access.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Tyne Doors
📧 Email: sales@tynedoors.co.uk
🌐 Website: www.tynedoors.co.uk

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk